Shopee is officially launching its Brunei Expansion Programme, giving Brunei shoppers access to a wider range of products from Shopee Malaysia sellers, all delivered conveniently to their doorstep. Starting January 2026, buyers in Brunei can shop directly from Malaysian sellers on Shopee without the need for any intermediaries. Shopee will manage the entire delivery process, including customs handling and end-to-end tracking, so you can enjoy a seamless and worry-free shopping experience from checkout to delivery!
What This Means For Shoppers In Brunei
Before this expansion, many Bruneians had to rely on personal shoppers, “runners,” or cube store intermediaries to buy products from Malaysian e-commerce sites, often facing unclear pricing, variable fees and limited buyer protections. Under this new Shopee programme, Brunei buyers can now shop with greater peace of mind and convenience by using the Shopee Malaysia app. As a Shopee buyer in Brunei, you can now:
- Shop directly on the Shopee Malaysia marketplace by simply selecting a Brunei delivery address at checkout.
- Receive your orders delivered to your doorstep with delivery managed by Shopee’s logistics partners within 4-8 business days (times vary)
- Enjoy hassle-free customs clearance, fully managed by Shopee
- Use secure in-platform payment with Shopee Guarantee buyer protection (payment released after delivery).
- Enjoy seller vouchers, platform vouchers, and free shipping promotions on the Shopee Malaysia platform..
- Request returns or refunds easily through the Shopee app for eligible orders.
To welcome Brunei buyers, first-time users can enjoy using RM25 free shipping voucher on their first order, making it even easier to start shopping!
How To Buy From Shopee If You’re In Brunei
Shopping from Shopee Malaysia is now simpler and more convenient. Follow these steps to get started:
- Create or Log In to Your Shopee Account
Download the Shopee Malaysia app from the Apple App Store or Google Play Store, or visit the Shopee website and sign in. Register if you don’t have an account yet.
- Add a Brunei Delivery Address
In your profile or during checkout, set your shipping address to a Brunei location. If Shopee’s Brunei delivery option is available for your item/seller, you’ll see it at checkout.
- Browse & Add to Cart
Search for the products you want, everything from health & beauty, automotive, to home & living items, then add them to your cart.
- Apply Promotions
During checkout, apply relevant vouchers to reduce or eliminate delivery costs (Remember to claim RM25 free shipping voucher for your first order!)
- Choose Your Payment Method
Pay securely using supported methods such as credit/debit card, Apple Pay, Google Pay, or other online payment options provided by Shopee.
- Track Your Order & Delivery
Once confirmed, Shopee’s system lets you track your order from dispatch through customs and all the way to your doorstep in Brunei.
Read here for more information on joining and shopping on Shopee Malaysia.
Frequently Asked Questions (FAQs)
Can I register a Shopee MY account using a Brunei phone number?
Yes. Registering for a Shopee MY account with a Brunei phone number is supported.
Are there any restrictions on product categories, weight, or size for Brunei shipments?
Yes. All shipments follow standard air shipping regulations, with a maximum weight of up to 30kg (actual or volumetric weight, whichever is higher) and a maximum side length of 100cm.
Most Malaysian and cross-border assortments are available to Brunei shoppers, except for prohibited or restricted items, dangerous goods, and products that require special licences or permits under Brunei’s import regulations.
How will Shopee handle failed deliveries or returns from Brunei?
If a delivery cannot be completed after three attempts, the order will be marked as failed and a refund will be arranged. Please note that any Brunei import duties or excise taxes already paid are not refundable.
In certain situations, Shopee may ask buyers to return the item to the seller before a refund is processed. All return and refund requests are assessed on a case-by-case basis, taking into account factors such as the order value and any applicable return shipping fees.
Shopee will provide clear guidance in the app throughout the process to help ensure a smooth and transparent resolution.
For Brunei orders, Instant Refunds and change-of-mind returns are not supported.
Will Brunei users be enrolled in the Shopee Rewards Programme?
Yes. Brunei users are eligible for the Shopee Rewards Programme and can enjoy perks such as birthday vouchers and member-exclusive benefits.
Are Brunei users eligible for the Shopee Affiliate Programme?
No. The Shopee Affiliate Programme is currently open to Malaysian users only.
