Welcome to Wonder Pet House. We are committed to ship out orders within 1-2 working days. Any shipping issues please contact: Poslaju - 1300300300 DHL - 03-3099 2800 J&t - 1-300-80-9000 Shipping issues are out of our control. Our product availability is accurate. *Notice Hay Customers: Hays are sold in kg. Hay orders which are 3kg or more will be packed in our way unless stated otherwise in buyer's comment. However extra charges may apply due to over-sized packaging.