{"id":53467,"date":"2022-05-05T18:41:43","date_gmt":"2022-05-05T10:41:43","guid":{"rendered":"https:\/\/shopee.com.my\/blog\/?p=53467"},"modified":"2024-01-09T11:10:08","modified_gmt":"2024-01-09T03:10:08","slug":"tips-prevent-shopping-scam","status":"publish","type":"post","link":"https:\/\/shopee.com.my\/blog\/tips-prevent-shopping-scam\/","title":{"rendered":"8 Tips To Avoid Shopping Scams On Shopee"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">With scam cases on the rise, you might find yourself asking these questions when shopping online: Is that deal too good to be true? How do I know if this seller is trustworthy? If you\u2019re not sure how to identify a shopping scam, fret not! We\u2019ve put together some useful tips on how you can avoid falling for a scam and ensure you have a safe shopping experience on Shopee!\u00a0\u00a0<\/span><\/p>\n<h2><b>1.\u00a0 \u00a0How Can I Tell If A Listing Is A Scam Product?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Look out for these common warning signs that a listing may not be legitimate:<\/span><\/p>\n<h3><b>Price<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Branded or luxury goods listed at a very low price<\/span><\/li>\n<\/ul>\n<h3><b>Product image<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Low-quality product images, such as grainy images, or images that show only a part of the product.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product\u2019s appearance in images does not match images on official product websites.<\/span><\/li>\n<\/ul>\n<h3><b>Product information<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product listing contains links to third-party websites, which may be <\/span><a href=\"https:\/\/shopee.com.my\/m\/online-shopping-safety-tips#PW1\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">phishing sites<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<h3><b>Shop information<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The seller has no website, social media accounts or any sign that they run a legitimate business. But they may be new to the market. That said, do read the reviews and ratings by other customers to make an informed decision prior to purchasing a product.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Of course, this list isn\u2019t exhaustive. When in doubt, don\u2019t follow through with your purchase! Instead, see if you can obtain the product from an \u201cofficial\u201d or authorised seller.<\/span><\/p>\n<h2><b>2.\u00a0 \u00a0How Do I Identify An \u201cOfficial\u201d Seller Or Authorised Reseller?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">You can identify an official seller on Shopee by the <\/span><a href=\"https:\/\/help.shopee.com.my\/portal\/article\/78711\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Shopee Mall<\/span><\/a><span style=\"font-weight: 400;\"> icon on their profile and product pages. These sellers have been verified by Shopee to sell products which are 100% authentic.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not all official or authorised sellers are Shopee Mall sellers. What about other official sellers? If you\u2019re not sure about a seller\u2019s authenticity, visit the official product websites and look for an \u201cofficial distributors or resellers\u201d list. Cross-check it against the seller\u2019s company name and relevant websites. Alternatively, if you can\u2019t find such a list, contact the brand or manufacturer for verification.<\/span><\/p>\n<h2><b>3.\u00a0 \u00a0Should I Trust A Seller With No Ratings Or No Products Sold?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This is a tricky one! Not all sellers with zero ratings or products sold are untrustworthy \u2013 they could simply be new sellers. For a better gauge, visit their websites and social media pages, read online reviews, and contact the seller via Shopee Chat<\/span> <span style=\"font-weight: 400;\">for clarification.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If they are a distributor, you can ask which channel they purchased their products from, as well as request additional images and proof of purchase. Then, use these to verify the authenticity of the products with their official brands or manufacturers.<\/span><\/p>\n<h2><b>4.\u00a0 \u00a0If A Seller Sent Me The Wrong Item Or Wrong Item Quantity, Is It A Scam?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This may not be a scam! Here\u2019s what you should do if this happens to you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First, do not confirm receipt of the item on your Shopee App. This ensures that <\/span><a href=\"https:\/\/help.shopee.com.my\/portal\/article\/78775\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Shopee Guarantee<\/span><\/a><span style=\"font-weight: 400;\"> is still applicable to your order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Next, reach out to the seller via Shopee Chat. If the seller acknowledges the mistake on their end, request for a <\/span><a href=\"https:\/\/help.shopee.com.my\/portal\/article\/78496\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">return or refund<\/span><\/a><span style=\"font-weight: 400;\">. The relevant Shopee personnel will then review and handle the case accordingly. Once your case is approved, follow the instructions provided to carry out your return or refund.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If there is no response from the seller or if their explanation was unsatisfactory, access the <\/span><b>Chat with Shopee<\/b><span style=\"font-weight: 400;\"> function under the Me tab in your Shopee App. Our Live Agents will provide you with further assistance.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">? <\/span><b>Tip<\/b><\/p>\n<p><span style=\"font-weight: 400;\">When receiving Cash-on-Delivery (COD) orders, check the parcel details such as the item name, description and Order ID before you make payment. Make sure you don\u2019t pay for the wrong order or an order you did not place!<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<h2><b>5.\u00a0 \u00a0How Do I Identify A Potential Scam Email Or Message?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">You received an email supposedly from Shopee, but something seems suspicious to you. Identify a potential scam email or message by looking out for the following:<\/span><\/p>\n<h3><b>Language\u00a0<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The message contains spelling and grammatical errors.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The tone of the message conveys a false sense of urgency or is threatening. For example, \u201cYour account will be suspended in 24H! Click here NOW to verify it!\u201d<\/span><\/li>\n<\/ul>\n<h3><b>Content<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The email or message requests for personal information such as your bank details, password, or phone number.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You received a verification email or text that you did not request.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The email or message contains links to suspicious websites.<\/span><\/li>\n<\/ul>\n<h3><b>Sender<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The email sent was from a forged email address that is similar to the @shopee.com domain, such as @sh0pee.com.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you receive a message from an unverified account on WhatsApp or other platforms. Verified Shopee accounts have verified check marks <\/span><span style=\"font-weight: 400;\"> beside their profile names.<\/span><\/li>\n<\/ul>\n<h2><b>6.\u00a0 \u00a0Is It Safe To Chat With Sellers Outside The Shopee App?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">No, it is never safe to do so, even with authorised Shopee Mall sellers and <\/span><a href=\"https:\/\/help.shopee.com.my\/portal\/article\/78458\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Preferred Sellers<\/span><\/a><span style=\"font-weight: 400;\">. Sellers are not allowed to redirect buyers to make transactions outside of the Shopee platform. All conversations regarding sales should stay on Shopee for these reasons:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To prevent miscommunication and gaps in information that may occur when communicating on multiple channels.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shopee Guarantee and return\/refund benefits only apply if the transaction is conducted on the Shopee app or website.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shopee does not guarantee the validity of any transactions outside the platform.<\/span><\/li>\n<\/ul>\n<h2><b>7.\u00a0 \u00a0Can I Trust Really Good Deals And Discounts?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If the deal or discount is too good to be true, it probably isn\u2019t true! For example, goods that are being sold at 80% off the original retail price, or 1-for-1 luxury goods sales are not likely to be legitimate.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When in doubt, seek verification with the official brand or distributor. For items without a brand or if the supplier cannot be identified, try seeing if you can get the same item from a Shopee Mall seller or Preferred Seller.<\/span><\/p>\n<h2><b>8.\u00a0 \u00a0What Should I Do If I Think I\u2019ve Been Scammed?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If you suspect that you have been scammed, contact Shopee immediately by going to the Help Center in your Shopee app.\u00a0 Go to the <strong>Me<\/strong> tab on the bottom right and scroll down to find <strong>Help Centre. <\/strong>You can chat with a live agent, submit an email, or make an Internet call to speak directly to customer service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-62627\" src=\"https:\/\/shopee.com.my\/blog\/wp-content\/uploads\/2022\/05\/2023-2024-01-09T110413.430.jpg\" alt=\"\" width=\"787\" height=\"505\" srcset=\"https:\/\/shopee.com.my\/blog\/wp-content\/uploads\/2022\/05\/2023-2024-01-09T110413.430.jpg 787w, https:\/\/shopee.com.my\/blog\/wp-content\/uploads\/2022\/05\/2023-2024-01-09T110413.430-300x193.jpg 300w, https:\/\/shopee.com.my\/blog\/wp-content\/uploads\/2022\/05\/2023-2024-01-09T110413.430-768x493.jpg 768w, https:\/\/shopee.com.my\/blog\/wp-content\/uploads\/2022\/05\/2023-2024-01-09T110413.430-230x148.jpg 230w, https:\/\/shopee.com.my\/blog\/wp-content\/uploads\/2022\/05\/2023-2024-01-09T110413.430-350x225.jpg 350w, https:\/\/shopee.com.my\/blog\/wp-content\/uploads\/2022\/05\/2023-2024-01-09T110413.430-480x308.jpg 480w\" sizes=\"(max-width: 787px) 100vw, 787px\" \/>\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some additional measures to consider:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">If you think your account has been compromised, <\/span><a href=\"https:\/\/help.shopee.com.my\/portal\/article\/78610\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">change your password<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/help.shopee.com.my\/portal\/article\/78719\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">ShopeePay PIN<\/span><\/a><span style=\"font-weight: 400;\"> immediately if you are able to access your account.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">If you spot any unauthorised transactions or if you have shared your bank details with the suspected scammer, contact your bank immediately for assistance.<\/span><\/li>\n<\/ul>\n<p>For more information on online shopping scams, visit our <a href=\"https:\/\/shopee.com.my\/m\/online-shopping-safety-tips\" target=\"_blank\" rel=\"noopener\">online shopping safety tips site<\/a> to avoid being scammed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With scam cases on the rise, you might find yourself asking these questions when shopping online: Is that deal too [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":53470,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[742,723],"tags":[636],"class_list":["post-53467","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shopee-scams","category-shopee-updates","tag-online-safety"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>8 Useful Tips To Prevent Shopping Scams On Shopee<\/title>\n<meta name=\"description\" content=\"Shopping scams are on the rise. For a safe shopping experience, here&#039;s how to identify a Shopee scam so you don&#039;t fall prey into one.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shopee.com.my\/blog\/tips-prevent-shopping-scam\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"8 Useful Tips To Prevent Shopping Scams On Shopee\" \/>\n<meta property=\"og:description\" content=\"Shopping scams are on the rise. For a safe shopping experience, here&#039;s how to identify a Shopee scam so you don&#039;t fall prey into one.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/shopee.com.my\/blog\/tips-prevent-shopping-scam\/\" \/>\n<meta property=\"og:site_name\" content=\"Shopee Blog | Shopee Malaysia\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-05T10:41:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-09T03:10:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/shopee.com.my\/blog\/wp-content\/uploads\/2022\/05\/Illustration-of-a-scammer-working-on-his-computer.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jessie Lim\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jessie Lim\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/shopee.com.my\/blog\/tips-prevent-shopping-scam\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/shopee.com.my\/blog\/tips-prevent-shopping-scam\/\"},\"author\":{\"name\":\"Jessie Lim\",\"@id\":\"https:\/\/shopee.com.my\/blog\/#\/schema\/person\/5c7922aa00e5e338289bf59425257de1\"},\"headline\":\"8 Tips To Avoid Shopping Scams On Shopee\",\"datePublished\":\"2022-05-05T10:41:43+00:00\",\"dateModified\":\"2024-01-09T03:10:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/shopee.com.my\/blog\/tips-prevent-shopping-scam\/\"},\"wordCount\":1121,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/shopee.com.my\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/shopee.com.my\/blog\/tips-prevent-shopping-scam\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/shopee.com.my\/blog\/wp-content\/uploads\/2022\/05\/Illustration-of-a-scammer-working-on-his-computer.jpg\",\"keywords\":[\"online safety\"],\"articleSection\":[\"Shopee Scams\",\"Shopee Updates\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/shopee.com.my\/blog\/tips-prevent-shopping-scam\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/shopee.com.my\/blog\/tips-prevent-shopping-scam\/\",\"url\":\"https:\/\/shopee.com.my\/blog\/tips-prevent-shopping-scam\/\",\"name\":\"8 Useful Tips To Prevent Shopping Scams On Shopee\",\"isPartOf\":{\"@id\":\"https:\/\/shopee.com.my\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/shopee.com.my\/blog\/tips-prevent-shopping-scam\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/shopee.com.my\/blog\/tips-prevent-shopping-scam\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/shopee.com.my\/blog\/wp-content\/uploads\/2022\/05\/Illustration-of-a-scammer-working-on-his-computer.jpg\",\"datePublished\":\"2022-05-05T10:41:43+00:00\",\"dateModified\":\"2024-01-09T03:10:08+00:00\",\"description\":\"Shopping scams are on the rise. 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