REMINDER: (MUST READ) DEAR CUSTOMER, THANK YOU FOR YOUR SUPPORT. SINCE YOU ARE BUYING SENSITIVE GOODS IN OUR SHOP, WE WILL RECOMMEND YOU TO USE LALA MOVE DELIVERY OR GRAB DELIVERY. THE GOODS ARRIVE QUICKLY. THE GOODS CAN BE SAFELY ARRIVED BY 99% WITHOUT DAMAGE. FOR THOSE BUYERS THAT CHOOSE J&T DELIVERY OR DHL DELIVERY SERVICE. WE WILL PACK THE PACKAGE IN THE SAFEST WAY, AND WE WILL ARRANGE THE SHIPMENT. SINCE THE GOODS ARE DAMAGED DURING DELIVERY, THE SELLER WILL NOT RETURN IT. IT’S BECAUSE OF RECENTLY J&T OR DHL DELIVERY SERVICE IS VERY POOR, SO HOPE THE BUYER CAN UNDERSTAND. THANK YOU. AND WE ARE PROVIDED FAST DELIVERY WITHIN 24 HOURS BY GRAB OR SWS GARDEN’S TRANSPORTATION. (CAN MESSAGE TO SELLER OR CONTACT TO MS SYUHADA (013-9670537) 亲爱的客户,谢谢你们的支持。由于您在本店购买敏感货品,我们将会建议使用Lala move delivery or Grab delivery. 货品快速抵达。货品可以99%安全抵达,不会有损坏问题。对于选择J&T delivery or DHL delivery 服务的买家。我们将会用最安全的方式把包裹包好,将会安排发货,如果货品在运送期间有损坏,卖家是不会退还。因为最近J&T delivery 和DHL delivery的服务比较糟糕,希望买家可以明白。谢谢 WE SUGGEST THOSE WHO BUY VASE CAN CHOOSE GRAB DELIVERY AND THOSE WHO BUY TREE CAN CHOOSE LALA MOVE DELIVERY. FOR THOSE WHO NEED LALA MOVE AND GRAB DELIVERY CAN SELECT OTHERS AT THE PART OF DELIVERY OPTION. THE FEE WILL BE AROUND RM 10-RM 60 OR YOU CAN CHECK IT BY YOUR OWN FROM THIS ADDRESS (LOT 3416/5 JALAN MERBAU KG MELAYU SUBANG) TO YOUR LOCATION. TAKE NOTE (1) "A PRODUCT FOR A PRODUCT" REPLACEMENT POLICY “一颗换一颗”条规 WHEN BUYER RECEIVED THEIR PRODUCT BUT PRODUCT IS BROKEN OR DEAD, WE AGREE TO REPLACE THE PRODUCT. HOWEVER, BUYER NEED TO PLACE A NEW ORDER ON OUR "RE-POST ITEM" PRODUCT - RM1), THE RM1 WILL BE RETURNED TO BUYER. *PS: BUYER NEED TO PAY SHIPPING FEES BY YOUR OWN 当买家收到货品,但货品有任何损坏或者死亡,卖家同意一颗换一颗来作为赔偿。 所以要“一颗换一颗”的买家需要下新订单来购买我们的补发货品- RM1,这RM1将会退款给买家。 *注: 运输费得买家自付 (2) SITUATION THAT MAKE THE REFUND NOT EFFECT 在什么情况下,退款将无法生效 DURING FESTIVAL SEASON, THE PRODUCT MIGHT BE DELAYED BY DELIVERY SERVICE AND CAN CAUSE THE PRODUCT IS BROKEN OR DEAD, WE ARE NOT TAKE RESPONSIBLE FOR THIS. THE PLANT THAT YOU RECEIVE WOULDN'T BE THE SAME COLOUR OR SHAPE AS THE PICTURE. THE COLOUR OF THE PLANTS WILL FADE AND LEAVES WILL FALL DURING TRANSIT WHICH IS NORMAL. THE PLANT CAN SURVIVE 5 DAYS DURING SHIPMENT BUT NOT GUARANTEED. 佳节期间,那些因为运输缓慢而导致死亡或者损坏的货品,一律恕不退款。 植物在运输途中会稍微褪色/掉叶,情况不严重一概不负责。 我们不保证植物在封闭的盒子和运送时间较长的情况下不受损,介意慎拍。