1. Please note that this is pre-order from China Manufacturer and generally it takes around 25 days to reach your door. However under certain rare unexpected & uncontrollable incident such as shipment delay or custom depth checking, it may take longer time. There is no promise on guarantee shipping days. 2. The tracking number will only be issued a week before expected delivery day.** 3. For buyer stays at condominium or apartment, please be reminded the driver will deliver to lobby only. Please discuss with driver by paying small amount of tips if you want them to carry up to your house.** = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = Made By Solid Fir Wood, PVC Foam Board And Galvanized Mesh Waterproof, Sunlight Proof Plus Anti-corrosion Feature, Suitable For Outdoor Come with 2 layers tray - easy for cleaning Built In Windows And Doors For Better Ventilation Galvanized mesh 12mm x 12mm, Keep Your Pet From Unwanted Harm And Predators. Dimension Size: Small Model: 120x63x95CM Large Model: 178x56x95CM = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = Before shipping, we will quality check every item and strengthen the parcel to ensure it is in good condition before ship out to you. In the event if the item is broken or missing upon receiving, please message us immediately and we will verify the issue and replace it for you if it was seriously damaged and cannot be used or impacted the functionality of the item. However, if the item was minor damaged such as small dent, scratches and does not impact the function, there will be no replacement or compensation on this. As this is bulk item and delivered far from China, there will be no refund/return/cancellation after the payment is made. Please consider this factor and only place order if you can accept this.