Prohibited and Restricted Items policy

It is Seller’s responsibility to ensure that their proposed item complies with all laws and is allowed to be listed for sale in accordance with Shopee’s terms and policies before listing the item on the selling platform. For the Sellers’ convenience, Shopee has provided below a non-exhaustive guideline on prohibited and restricted items that are not allowed for sale on Shopee. Shopee will update this guideline from time to time where necessary. Please visit this page regularly for updates.


1 VIOLATION OF OUR TERMS OF SERVICE

Violations of this Prohibited and Restricted Items Policy may subject the Seller to a range of adverse actions, including but not limited to any or all of the following:

- Listing deletion

- Limits placed on Account privileges

- Account suspension and termination

- Legal actions


2 LIST OF PROHIBITED AND RESTRICTED ITEMS

(i) Alcohol

(ii) Animal and wildlife products (including, without limitation, wild animals)

(iii) Artifacts and antiquities

(iv) Used cosmetics

(v) Counterfeit currency and stamps

(vi) Credit and debit cards

(vii) Currency including, without limitation, digital currency

(viii) Drugs, medicines (prescribed or non-prescribed), drug-like substances and associated paraphilia

(ix) Telecommunication equipment that has not been registered with the Malaysian Communications And Multimedia Commission (MCMC), and electronic surveillance equipment and other similar electronic equipment such as cable TV de-scramblers, radar scanners, traffic signal control devices, wiretapping devices and telephone bugging devices

(x) Embargoed goods

(xi) Firearms, weapons such as pepper spray, replicas, and stun guns, etc.

(xii) Prohibited Food: For the safety of our Users, Sellers may not list the following food and food-related items on our Site:

(a) Listings containing medicinal claims - that is, a claim that the item is intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease in humans and/or animals, contraception, inducing anaesthesia or otherwise preventing or interfering with the normal operation of a physiological function, whether permanently or temporarily, and whether by way of terminating, reducing or postponing, or increasing or accelerating, the operation of that function or in any other way (for example, pharmaceutical drugs, contact lenses, misbranded dietary supplements);

(b) Noxious food items - Food which contains any prohibited substances or substances in excess of permitted proportions, adulterated food without fully informing Buyer at the time of sale of the nature of the transaction;

(c) Non-pasteurised dairy products;

(d) Wild mushrooms; and

(e) Any other food items hazardous to human health.

Food not falling into the Prohibited Food category above must adhere to these minimum standards and guidelines:

(a) Expiration dates – all food items must be clearly and properly labelled with an expiration or “use by” date. Expired food items must not be listed.

(b) Sealed containers – all food and related products sold on the Site should be packaged or sealed to ensure that Buyer can identify evidence of tampering or defect.

(c) Perishable food items - Sellers who list perishable items should clearly identify in the item description the steps that they will take to ensure that the goods are properly packaged.

(xiii) Government or Police related items such as badges, insignia or uniforms

(xiv) Human parts or remains

(xv) Lock-picking devices

(xvi) Lottery tickets

(xvii) Pesticides

(xviii) Potentially infringing items: Items including but not limited to replicas, counterfeit items, and unauthorized copies of a product or item which may be in violation of certain copyrights, trademarks, or other intellectual property rights of third parties.

(xix) Services: Unless expressly allowed by Shopee, the provision of services, including but not limited to services that are sexual, illegal in nature or in violation of the Terms of Service, are prohibited on Shopee’s platform.

(xx) Slot machines

(xxi) Recalled items

(xxii) Shares, stock, other securities and stamps

(xxiii) Tobacco or tobacco-related products, including without limitation electric cigarettes

(xxiv) Obscene, seditious or treasonous materials

(xxv) Publications, books, films, videos and/or video games that do not comply with applicable laws in the country of sale and/or delivery

(xxvi) Stolen goods

(xxvii) Mislabelled goods

And any other items illegal or restricted in the jurisdiction of the Buyer and/or the Seller or which otherwise encourage illegal or restricted activities.

If you see a listing that violates our policies, please report it to us by clicking the “Report this Product” or “Report this User” button from the dropdown menu in the product or the user page. When a policy violation occurs, we will send an email, system message and push notification to Seller to let them know that the listing has been removed from our Website. We will also send a push notification to Buyer of said listing. You are responsible for ensuring that your phone settings allow you to receive push notifications.

If you have more questions, you can contact us at support@shopee.com.my.

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